Cancellation and Refund Policy | COTTONYARD – Your Trusted Home Decor Store
At CottonYard, we strive to provide excellent customer service. We understand that sometimes you may need to cancel or return a product.
Flexible Cancellation Terms
How to Cancel Your Order
You may cancel your order within 24 hours of placing it. After this period, cancellations may not be accepted, as your order may already be in process.
Cancellation Window and Eligibility
To cancel, please contact our customer support team with your order details. Cancellations made after the 24-hour window may not be eligible for a refund.
Refund Process and Eligibility
Return Conditions for Refunds
Refunds are offered for products that are returned in their original condition and packaging. Damaged or used items are not eligible for a refund.
Processing Refunds and Timelines
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds are processed within 7-10 business days.
Non-Refundable Items
Custom Orders and Sale Items
Custom-made products and items bought during sales or promotions are non-refundable, except in cases of damage or defects.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving it. We will arrange for a replacement or refund.
